We started 2020 quoting 5-6 weeks to process a GreyList Gold. We had just launched GreyList Connect and when we pulled in a large Connect job we had to juggle our server capacity to fit it in. We were still efficient, but we had to deal with scheduling challenges.
Then Covid-19 struck. By going that extra mile we made the significant issues of restricted data centre access and a major reduction in internet speed and capacity almost undetectable to our clients.
Covid-19 is still with us. But as we run into October we now have segregated server banks for Gold, Silver and Connect jobs. And what was 5-6 weeks for a Gold is now 3-4 weeks. And projected to fall further.